Critical Success Factors for Small Hotel Businesses in Turkey: An Exploratory Study

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dc.contributor.authorAvcikurt, Cevdet
dc.contributor.authorAltay, Huseyin
dc.contributor.authorIlban, Mehmet Oguzhan
dc.date.accessioned2024-09-18T20:13:32Z
dc.date.available2024-09-18T20:13:32Z
dc.date.issued2011
dc.departmentHatay Mustafa Kemal Üniversitesien_US
dc.description.abstractSmall-scale businesses play a crucial role in the economies of many developing countries like Turkey. For this reason, it is important to identify critical success factors (CSFs) for successful operation of small-scale businesses in every industry. This study identifies the factors that are critical for success in small hotel businesses. It focuses on CSFs perceived by small hotel managers/owners.The study was undertaken in the Aegean region of Turkey among 155 small hotel businesses.The empirical results indicated that the main critical factors were efficient use of the internet, service quality, financial performance, and marketing. Factor analysis showed that the use of the internet was the most important factor for small hotels. There were some different perceptions among managers/owners as to CSFs, depending on their educational background and work experience. Based on these findings, recommendations for successful small hotel operations are presented.en_US
dc.identifier.doi10.1177/1938965509341288
dc.identifier.endpage164en_US
dc.identifier.issn1938-9655
dc.identifier.issn1938-9663
dc.identifier.issue2en_US
dc.identifier.scopus2-s2.0-79955124505en_US
dc.identifier.scopusqualityQ1en_US
dc.identifier.startpage153en_US
dc.identifier.urihttps://doi.org/10.1177/1938965509341288
dc.identifier.urihttps://hdl.handle.net/20.500.12483/9246
dc.identifier.volume52en_US
dc.identifier.wosWOS:000289527300011en_US
dc.identifier.wosqualityQ2en_US
dc.indekslendigikaynakWeb of Scienceen_US
dc.indekslendigikaynakScopusen_US
dc.language.isoenen_US
dc.publisherSage Publications Incen_US
dc.relation.ispartofCornell Hospitality Quarterlyen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.subjectcritical success factors (CSFs)en_US
dc.subjectsmall hotel businesses (SHBs)en_US
dc.subjectTurkeyen_US
dc.subjectAegean regionen_US
dc.titleCritical Success Factors for Small Hotel Businesses in Turkey: An Exploratory Studyen_US
dc.typeArticleen_US

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