The moderating role of nationality on destination experience
Yükleniyor...
Dosyalar
Tarih
2018
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
Routledge Journals, Taylor & Francis Ltd
Erişim Hakkı
info:eu-repo/semantics/closedAccess
Özet
Differences in tourists' cultural values are significant factors in their product and service choices, yet they have generally been neglected in the literature. Therefore, this study examined how tourists' nationalities influence their perceptions of service quality, affective image perceptions, and revisiting intentions. Activities were found to be more determinant on a destination's affective image for Russian tourists, whereas accommodation, hospitality, and language communication services had a larger effect on German tourists.
Açıklama
Anahtar Kelimeler
Destination service quality, destination affective image, revisiting intention, cultural values
Kaynak
Journal of Quality Assurance in Hospitality & Tourism
WoS Q Değeri
N/A
Scopus Q Değeri
Q1
Cilt
19
Sayı
2
